Download G IT Remote Support

Get secure, straightforward remote assistance from a trusted GIT Support
technician without taking your computer to a workshop.

G IT Remote Support allows our technician to view your screen and help
resolve computer problems while you remain in control. It is designed for
Windows computers and supports screen sharing, remote mouse and keyboard
control, customer chat and file transfer.


Download G IT Remote Support for Windows

Current version: 1.5.1  |  Windows 10 and Windows 11

How to receive remote support

  1. Download and open the G IT Remote Support installer.
  2. Approve the Windows installation prompt and complete the installation.
  3. Open G IT Remote Support.
  4. Tell your GIT Support technician the six-digit support PIN displayed in the application.
  5. Check the connection request carefully, then select Allow only when you are speaking with a trusted technician.
  6. You can end the session at any time from the application.
For your protection: GIT Support will never contact you
unexpectedly and demand remote access. Never share your support PIN with
an unknown caller, and only approve a connection you requested.

What can the technician help with?

  • Diagnosing Windows and software problems
  • Installing or removing approved applications
  • Configuring printers, email and common business software
  • Checking performance and resolving error messages
  • Transferring support files when you approve the transfer
  • Providing guidance through the built-in customer chat

Unattended support

If you have an ongoing support agreement, you may choose to enable
unattended support and create a private password. This allows an authorised
technician to reconnect without asking for approval each time. It is
optional and can be disabled from the application whenever you wish.
Use a strong, unique password and share it only with your authorised
GIT Support technician.

Your privacy and control

Remote access begins only after the required PIN or unattended-access
credentials are supplied. During an attended session, the application
displays the connection status and lets you end the session. Only provide
access when you understand and approve the work being performed.

For additional information, please read our
Privacy Policy and
Terms and Conditions.

Need help getting connected?

Contact GIT Support using the telephone number or contact form published on
our official website. A technician will guide you through the installation
and connection process.